For new bookings CONFIRMED after 8th Jan 2021 Please check back later we are currently updating our T&Cs
For bookings confirmed between late June 2020 – 8th January 2021 Master Cancel is included. You booking details will clearly state you have Master Cancel included covering your stay. You may cancel your booking and receive a full refund for accommodation price paid. The booking fee is not refundable. See you T&Cs for details.
Bookings which were taken before June 2020 or rescheduled bookings from 2020 are not covered unless otherwise stated. Bookings from 2020 or 2021 which received a complementary rescheduled new date are non-refundable. However, we may offer a second new date at our discretion, please see your T&Cs for more details.
STOP PRESS: Master Cancel has terminated all its UK contracts as from the 8th January 2021. Therefore any bookings taken before that date, even for dates after that date, will be covered by Master Cancel. However, any bookings taken from 8th January 2021 onwards will not be covered by Master Cancel. For bookings made after 8th Jan 2021, We will offer you new dates if we have to close the house due to Covid restrictions. However, for other reasons, please ensure you have adequate travel insurance if booking after 8th January 2021.