Flexible Cancellation Terms


As we all adjust to a new normal and the world comes to terms with the devastating impact of Covid-19, we understand now more than ever that everyone wants greater security, greater flexibility and greater confidence when booking a holiday or weekend away. 

Which is why we’ve introduced Master Cancel to remove the stress and worry from booking your stay with us. We can now offer guests incredibly flexible cancellation terms on all new and direct bookings with an arrival date after 1st August 2020. If you have to cancel – for any reason – 60 days up to 2 days before you are due to arrive, you will get a full 100% refund on your accommodation costs.

So if a member of your party falls ill, work and holiday commitments change or you’re unable to travel due to Government restrictions, you can book with confidence, and know that your stay at Norfolk House is protected should anything happen that means you can’t come to us.